Terms of Service

Effective date: 2026-09-20

1. The parties and acceptance

Rawad Khaled Moukheiber, trading as TexBite ("TexBite", "we", "us", or "our"), operates TexBite, a software service that lets participating restaurants offer ordering experiences through WhatsApp (the "Service"). TexBite provides the technology; it does not prepare, sell, or deliver the food offered by participating restaurants.

The restaurant identified in the WhatsApp business profile, Flow, or order is the seller. That restaurant decides whether to accept an order and is responsible for the menu, prices, food, preparation, pickup or delivery, customer service, taxes, and fulfillment.

By using the Service or submitting an order, you agree to these Terms and acknowledge our Privacy Policy. If you submit information for another person, you confirm that you have authority to do so. Our identity and contact details are in the Legal Notice.

2. Eligibility and customer responsibilities

You must have legal capacity to order. A person under 18 may use the Service only with the supervision and authorisation of a parent or legal guardian who accepts responsibility for the order.

You must provide accurate, current, and complete information and check the restaurant, branch, items, quantities, modifiers, pickup or delivery selection, address, notes, currency, charges, and total before submission. Do not enter payment-card numbers, financial-account details, identity-document numbers, medical information, or other sensitive information in messages or free-text notes.

Each restaurant controls its menu descriptions, images, icons, prices, currency, availability, minimum order, service area, taxes, fees, and other charges. Menu images and icons are illustrative. Each restaurant confirms that it owns or has permission to publish the assets it supplies to the Service.

The review screen is intended to show the calculated total before submission. Charges may vary by restaurant configuration. If an item is unavailable or information is plainly incorrect, the restaurant may contact you, propose a correction or substitution, or reject the affected item or order. A restaurant should not make a material substitution without your agreement where applicable law requires consent.

4. Submission and restaurant acceptance

An automated receipt or order number confirms that the Service received and routed the request; it does not itself mean the restaurant accepted or began preparing the order. The food-order contract is formed between you and the restaurant when the restaurant accepts or begins fulfillment, subject to applicable law.

A restaurant may reject or cancel an order because of unavailability, closure, an address outside its configured area, inability to verify the request, suspected misuse, a pricing error, or circumstances outside reasonable control. TexBite may block or suspend a request when reasonably necessary to protect users, restaurants, or the Service.

5. Pickup, delivery, and timing

Available pickup or delivery options, delivery areas, fees, and minimum orders depend on the selected restaurant's configuration. Participating restaurants perform or arrange their own delivery; TexBite does not currently appoint an external delivery company.

The Service does not currently display preparation or delivery estimates. Contact the restaurant for timing. For delivery, provide a complete address, reasonable access, and a reachable number. For pickup, collect from the branch identified in the order.

6. Payment

The current payment method is cash on delivery or handover, as offered by the restaurant. The Service does not contain a card-payment field, collect card details, or appoint a payment processor. The restaurant is responsible for collecting payment and issuing any legally required receipt. Never send full card or account details through WhatsApp messages or notes.

7. Changes, cancellations, discrepancies, and remedies

To request a change or cancellation, contact the restaurant immediately using the contact shown in its WhatsApp profile or order. You may also ask TexBite support at +961 3 150 340 or rawadmkhbr@hotmail.com to help route the issue. A request is effective only when the restaurant confirms it. Because food may be prepared to order, the available action may depend on whether preparation or delivery has started.

Check the order promptly. Report a missing, incorrect, unavailable, damaged, unsafe, or poor-quality item directly to the restaurant and provide the order number and reasonable details. The restaurant decides whether a correction, replacement, cancellation, refund, or other remedy applies. TexBite facilitates communication but does not issue restaurant refunds or food remedies itself.

Nothing in these Terms removes a mandatory consumer right or permits a restaurant or TexBite to avoid liability that cannot lawfully be excluded.

8. Allergens and food safety

The restaurant is responsible for ingredients, allergen information, food preparation, packaging, and food safety. Menu descriptions may not list every ingredient or cross-contact risk. If you have an allergy, intolerance, religious restriction, or other important dietary requirement, do not rely solely on the menu or an order note. Contact the restaurant before ordering and obtain direct confirmation. A restaurant may be unable to guarantee an allergen-free environment.

For an urgent health or safety concern, stop consuming the item and contact the restaurant and appropriate emergency or public-health service. TexBite is not a medical service.

9. WhatsApp and other providers

The Service depends on WhatsApp, Meta, Supabase, telecommunications networks, and restaurant systems outside our control. Use of WhatsApp remains subject to the WhatsApp Business Terms and other applicable WhatsApp terms. Meta and WhatsApp do not sell, prepare, or fulfill restaurant orders.

Third-party outages or policy changes may delay or prevent a Flow or message. If automation fails, contact support at +961 3 150 340 or rawadmkhbr@hotmail.com. Support is normally monitored during 09:00–17:00 Beirut time on operating days.

10. Acceptable use

You must not use the Service for unlawful, fraudulent, abusive, harassing, or misleading activity; interfere with its security or normal operation; submit automated, excessive, duplicate, or false orders; impersonate another person; or copy, scrape, reverse engineer, or exploit the Service except where law expressly permits it.

11. Intellectual property

The software, platform design, and TexBite branding are owned by or licensed to us. Restaurant names, logos, menus, images, icons, and food content are owned by or licensed to their respective restaurants. You receive only a limited, revocable, non-transferable right to use the Service for genuine ordering. No ownership is transferred.

12. Availability and liability

We aim to route orders accurately and reliably but do not promise uninterrupted availability or instant third-party message delivery. TexBite remains responsible for its own software and conduct where liability cannot legally be excluded. Each restaurant remains responsible for its own menu, acceptance, food, staff, payment collection, delivery, and fulfillment.

To the extent permitted by law, TexBite is not liable for indirect or consequential loss that was not reasonably foreseeable. No limitation excludes fraud, wilful misconduct, death or personal injury caused by negligence, or another liability that cannot lawfully be limited.

13. Privacy and communications

Our Privacy Policy explains personal-data use and the distinct roles of TexBite and participating restaurants. Messages are currently customer-initiated and transactional. Depending on a restaurant's integration, they may include a Flow invitation, receipt, order-status message, availability notice, or support response. Promotional WhatsApp messages are not currently offered through the Service.

14. Changes and termination

We may change the Service or these Terms prospectively. The effective date identifies the current version. Terms in effect when an accepted order was placed continue to govern that order. You may stop using the Service at any time. We may suspend access for security, maintenance, legal, or misuse reasons.

15. Governing law and disputes

These Terms are governed by the laws of Lebanon, without removing any mandatory protection under the law of a customer's place of residence. First contact the responsible restaurant for an order or food dispute and TexBite for a platform or privacy issue. Subject to mandatory law, the competent courts are the competent courts of Lebanon.

16. Contact

Platform operator: Rawad Khaled Moukheiber, trading as TexBite
Address: Aber Chmoun, Main Street, Khaled Mokheiber Building, Ground Floor, Lebanon
Email: rawadmkhbr@hotmail.com
Phone / WhatsApp: +961 3 150 340
Support hours: 09:00–17:00 Beirut time on operating days